Shipping policy
At Chundee, we aim to deliver your order as smoothly and safely as possible.
All orders are shipped with tracked delivery.
Processing & Dispatch
Orders are processed and dispatched from Australia.
Processing times may vary depending on order volume and seasonal demand.
During product launches, sales, or peak periods, dispatch times may be slightly longer.
Delivery timeframes vary depending on your location and are not guaranteed.
Australia (Domestic Orders)
We offer both Standard and Express shipping options within Australia via Australia Post.
Delivery times depend on your location and the shipping method selected at checkout.
All domestic orders include tracking.
International Orders
International orders are shipped from Australia via Australia Post.
At this time, we offer standard international shipping.
Delivery times vary depending on the destination country and customs processing.
All international orders include tracking.
Customs, Duties & Taxes:
Your country’s customs office may charge duties, taxes, or additional fees upon delivery.
These charges are the responsibility of the customer.
We are not responsible for customs-related fees or delays.
Delivery Responsibility
Once your order has been dispatched and tracking details have been provided, responsibility transfers to the shipping carrier.
We do not guarantee specific delivery dates.
Delayed Deliveries
Delays caused by postal services, customs processing, weather events, or peak periods are outside of our control.
We are not responsible for delays once an order has been handed to Australia Post.
Missing or Marked as Delivered Parcels
If your parcel is marked as delivered but you have not received it, please:
- Check your property thoroughly
- Check with household members or neighbours
- Contact your local post service
If the issue remains unresolved, please contact us at hello@chundee.com.au.
We will investigate with the postal carrier and assess the situation individually.
Incorrect Shipping Address
Customers are responsible for ensuring their shipping address is entered correctly at checkout.
If an order is returned due to an incorrect or incomplete address, the customer will be responsible for the cost of re-shipping.
Future Fulfilment Changes
As Chundee grows, we may use additional fulfilment partners in different regions to improve delivery times.